Level II Help Desk Technician
Are you ready for a challenge? Commercial IT Solutions is currently seeking an experienced Help Desk Technician to join our team of professionals in San Antonio, TX. Learn, grow and get rewarded with a company experiencing explosive growth in an environment on the cutting edge of technology.
Essential Duties and Responsibilities:
- Act as the single point of contact to the customer for all types of service requests.
- Document tickets through ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Escalate service requests that cannot be scheduled within agreed service levels.
- Report the utilization of IT Support resources and successful completion of service requests to the Service Manager.
- Improve customer service, perception, and satisfaction.
- Improve usage and increase productivity of IT support resources.
- Solicit feedback from clients through follow up calls after service requests are completed.
Requirements and Education:
- Must have 3+ years of relevant work experience working in the desktop support field
- Experience configuring PC’s Laptops and Printers
Abilities and Skills:
- Basic computer and operating system knowledge such as Microsoft Office
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Service awareness of all organization’s key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Competitive salary, commensurate with experience
- Comprehensive benefits package including:
Apply: Please email to submit your cover letter and resume
Closing Date: We are committed to hiring the best people for our CIT team, therefore this position will remain open until we find the right fit. Be sure to apply right away, we don't want to miss the opportunity to meet our next go-getter!